BPIPO
Biotechnology and Pharmaceutical Industries Promotion Office, MOEA
One-Stop Service Window
Responding to private sector's consultation needs, the One-Stop Service Window for the biomedical industry provides a convenient, comprehensive, and interactive platform connecting the professional resources and service capacities of various ministries through webpages, email, and social media. This platform employs project management methods and provides 24-hour support. By compiling information and providing customized follow-up, the BPIPO assists the biomedical industry in overcoming investment and operational obstacles. Multilingual website interfaces are gradually being added to expand services for international vendors, who are thus able to obtain information on the status of Taiwan's biotech industry and related investment incentives and engage in investment and business cooperation.
24 hrs Reply Center
24 hrs Reply Center
Full Description of the 24-Hour Response Service Flowchart
- Enterprises or organizations submit their requests, such as regulatory consultation, resource matchmaking, or research and development support.
- The service window receives the request and confirms the request details and contact information.
- The request is assigned based on its type, and forwarded to the appropriate unit or subject-matter expert for handling.
- Responses are consolidated, and an initial reply or the next steps are provided within 24 hours.
- If necessary, follow-up actions are conducted, including additional information requests or the arrangement of further support.
